VRV Product Specialist 2 em Daikin Comfort

Descrição da vaga

Provides technical support to company owned (COD) and independent (IND) distributors, servicers and our in-house 800 Service Support Specialist as needed. Coordinate resolutions and corrective actions of field product quality issues. Conduct or participate in quality reviews with customers at their locations. Produces technical literature, service training materials and service kits. Participates and provides input from a service perspective in product transition schedule meetings, dFMEA and other service design reviews. Travel to conduct field investigation of field quality issues (as approved by Manager) Position Responsibilities may include: Troubleshoot and/or assist by phone distributors/branch/dealers in installation, quality, or service-related problems. Represents approximately 30% of position responsibility. This includes assistance on the 800 line(s) as required upon request. Review service manuals, service letters, kit instructions, training material and technical com