Property Claims Quality Assurance Supervisor em California FAIR Plan Association

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POSITION SUMMARY The Claims Quality Assurance Supervisor leads a team of Quality Assurance Representatives or Claims Quality & Subrogation Analysts. This role is responsible for reviewing claim files for accuracy, and compliance, with the CA Department of Insurance (CDI) Fair Claims Settlement Practices Regulations. This role will also manage communications with the Department of Insurance and assist claims examiners with coverage analysis. PRINCIPAL DUTIES & RESPONSIBILITIES Collaborate with Claims Quality & Subrogation Analysts and QA Representative teams to maintain the daily workflow across the Quality Assurance Department. Develop and implement quality assurance policies, procedures, and workflows that promote consistency, efficiency, and delivery of high-quality service. Hire, train, mentor, and support Quality Assurance Representatives and Claims Quality & Subrogation Analysts Provide file data for file reviews and maintain the audit platform. Direct and oversee fil